Privacy

This Policy contains the rules applicable to the collection and processing of personal data by Service on Time, Lda, namely from its website serviceontime.net. These rules do not replace any clauses that are the subject of a specific agreement with any customer, partner and/or supplier. In this case, this policy may supplement such documents, but not replace them. Owner and/or Customer and/or User are terms used interchangeably in this Policy to designate the owner of personal data. By providing Service on Time, Lda with your personal data, you acknowledge and declare that:

• You are of legal age;
• You authorize the collection, handling and processing of personal data in the terms described herein.

1. Identification of the entity responsible for data processing

Service on Time, Lda, headquartered in Bairro Chiazi, Rua Nacional 100 Cabinda, Angola, with share capital (under evaluation) and registered at the Cabinda Registry Office, under the registration and legal person number 5101161829.

Contacts: geral@serviceontime.net

2. Intellectual Property

The contents of this website, i.e. all the information available, namely text, logos, icons, images, graphics, videos, sounds and photographs are the property of Service on Time, Lda, with the exception of expressly indicated sources. The contents are protected by copyright under Portuguese and European Union law. The reproduction and distribution, in whole or in part, of any material contained on this website, including its framing, analogous means of reproduction and digital storage are expressly prohibited in the absence of written authorization from this company. This condition excludes the exceptions permitted by law. If any material has been unintentionally published that is subject to copyright or in violation of the law, we ask the respective users to notify Service on Time, Lda, so that it can be removed immediately. To do so, please contact us at geral@serviceontime.net or by post at Bairro Chiazi, Rua Nacional 100 Cabinda, Angola.

The information contained on this website may contain technical inaccuracies, omissions or typographical errors and may therefore be subject to change or update without prior notice. It reserves the right to make changes and/or improvements without prior notice to this content, as well as to the services/products described on this website.

3. Purpose of collecting personal data

Service on Time, Lda, provides services in the area of services. To this end, it needs to collect personal data for the following purposes:

• Contacting users who have completed and submitted a form, provided they have given their consent to be contacted;
• Drawing up statistics that allow us to see how Service on Time, Lda can improve the level of service it provides and thus meet user expectations more effectively;
• Sending the customer marketing information, including sending a newsletter to those who have requested it, provided they have given their consent;
• The personal data collected is necessary for the ordering and delivery of goods.

4. Data that will be collected

Service on Time, Lda, will collect the user’s name, website, country of residence, email address, telephone number and occupation, by filling in the forms available in the various areas of the website, or by email. Information marked with an * on the forms must be filled in. Failure to provide information marked as mandatory will result in the impossibility of analyzing the information and/or the impossibility of providing the services requested, as applicable.

Collection of data on open networks: the user is alerted to the fact that information collected/sent on open networks can circulate on the network without security conditions, and there is a risk of it being seen and used by unauthorized third parties. We therefore advise you to take additional measures when using the internet to transmit your personal data, such as encryption, the use of a firewall, up-to-date antivirus software, etc. Service on Time, Lda will keep the data for a period of 12 months. However, it may have to retain certain data for a longer period in order to comply with legal obligations.

5. Right of access and right to rectification and portability of your personal data

• The data subject has the right to access, rectify, portability and delete their personal data at any time.
• The data subject may refuse the use of their details for the purpose of receiving marketing materials from Service on Time, Lda, (point f).
• The data subject can exercise any of these rights in writing, via the following email: geral@serviceontime.net or by letter, sent to our office located in Bairro Chiazi, Rua Nacional 100 Cabinda, Angola.

6. Transfer of data outside the European Union

The data collected by the website is not transferred outside the European Union, except if the user is outside the European Union. Some third-party data processors do not operate in the European Union, so it is necessary to read their privacy policies (point n).

7. International use

If the User is outside Portugal, we inform you that the data is hosted on a server located in the European Union, and data protection rules apply which may be different from those applicable in your country of origin, even within the European Union.

8. Links

The serviceontime.net website containslinks to otherwebsites. Service on Time, Lda is not responsible for the privacy policies of these websites. It is recommended that users of the Service on Time, Lda website, when accessing other electronic sites, consult the pages within those sites that refer to their privacy policies. This text refers only to the privacy policy applicable to the Service on Time, Lda website.

9. Tracking site visits

The Service on Time, Lda website uses the WP Statistics plugin to track user interaction on the site. The information collected is used to determine the number of users accessing the site. Service on Time, Lda uses this information to better understand how users have found and use the web pages.
WP Statistics collects information regarding geographic location, device, web browser and operating system, however, no information personally identifies the user. WP Statistics also collects IP addresses to identify unique users, but does not grant access to this information. Service on Time, Lda considers WP Statistics to be a third-party data processor. You can consult the terms and conditions of the WP Statistics plugin at: https://wp-statistics.com/terms-and-conditions.

10. Data security

Whenever sensitive information is collected or used, the data will be encrypted using SSL (Security Sockets Layer).

Thanks to the SSL protocol, which protects the transmission of all sensitive data over the Internet, all information is treated with the utmost security. Your privacy is guaranteed and the risk of data being intercepted during communication is completely nullified.
If you have any questions about the security and privacy that Service on Time, Lda guarantees you, please contact us at geral@serviceontime.net, or by post to Bairro Chiazi, Rua Nacional 100 Cabinda, Angola.

11. Third-party data processors

Service on Time, Lda relies on third parties to process personal information. The entities have been carefully chosen and are listed below:

• WP Statistics.

12. Contact

The Data Controller of this website is Service on Time, Lda and can be contacted at the postal address Bairro Chiazi, Rua Nacional 100 Cabinda, Angola or alternatively by email at geral@serviceontime.net.

The Data Protection Officer (DPO) can be contacted at the postal address of the Data Controller or alternatively by email at geral@serviceontime.net.

If you believe that Service on Time, Lda, has not adhered to this Statement, or if you have any questions about our privacy policy or the information we hold about you, please contact us at geral@serviceontime.net. We will respond to your questions within 3 days.

13. Changes to this privacy notice

Our privacy policies are reviewed regularly and any changes will be posted on this website.

The last update is from January 2025